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Whether you need guidance choosing the right sauna, massage chair, or cold plunge, our wellness specialists are ready to assist.
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Frequently Asked Questions
How long does shipping take?
Most orders ship within 1 to 3 business days and arrive within 5 to 8 business days. Free shipping is available on most orders within the Continental U.S., excluding Alaska and Hawaii.
How can I track my order?
Once your infrared sauna, massage chair, or other item ships, you will receive a tracking number via email. You can use that number to monitor your delivery status in real time through the carrier's website.
What is your return policy?
We want you to feel confident in your purchase. If your product does not meet your expectations, please contact our team within the return window outlined on our Returns page so we can walk you through the process.
Can I exchange my product for a different model?
Yes, exchanges are available for qualifying items. Reach out to our team with your order number and the model you are interested in, and we will guide you through the next steps.
How do I choose between different infrared sauna models?
Each sauna model varies in size, heater configuration, and wood type. Our wellness specialists can help you compare options based on your available space, preferred seating capacity, and desired features. Feel free to call or email us for personalized guidance.
Do your massage chairs require professional installation?
Most of our massage chairs arrive partially assembled and include detailed setup instructions. Depending on the model, assembly typically takes 30 to 60 minutes. If you need additional help, our team can provide guidance over the phone.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Our wellness specialists respond to every inquiry within 24 hours during business days.
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Owned and Operated Locally
Owned and operated by Global Wellness Shop from our Las Vegas location, serving customers across the Continental U.S.
Free Continental Shipping
Most orders ship free within the Continental U.S. with no order minimum required.
